Privacy policy
BrandCraft Studio – Privacy Policy
Effective Date: 22 July 2026
1. Introduction
BrandCraft Studio ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA"), and other applicable South African laws.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us.
By using our website, you agree to the collection and use of your information as described in this Privacy Policy.
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2. Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Mobile phone number
- Billing address
- Delivery address
- Order history
- Payment information (payments are processed securely by our payment providers—we do not store your full card details)
- Design files, photographs, logos, artwork, and personalised text you submit
- IP address, browser information, device information, and cookies
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3. How We Collect Your Information
We collect information when you:
- Place an order
- Create an account
- Subscribe to our newsletter
- Contact us via WhatsApp, email, social media, or our website
- Upload artwork or images for custom products
- Browse our website
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4. Why We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Create personalised products
- Arrange delivery
- Communicate with you about your order
- Respond to enquiries
- Improve our products and services
- Prevent fraud and protect our business
- Comply with legal and tax obligations
- Send promotional offers where you have chosen to receive them
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5. Sharing Your Information
We do not sell your personal information.
We may share your information only where necessary with trusted service providers, including:
- Payment processors
- Courier companies
- Shopify and authorised Shopify applications
- Printing or production partners (where applicable)
- Professional advisers or government authorities where required by law
These parties may only use your information for the services they provide to us.
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6. Cookies
Our website uses cookies and similar technologies to:
- Keep your shopping cart active
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Enhance your shopping experience
You may disable cookies in your browser settings, although some website features may no longer function correctly.
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7. Marketing Communications
If you choose to receive marketing communications, we may send updates about:
- New products
- Promotions
- Special offers
- Business news
You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us directly.
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8. Protecting Your Information
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss
- Theft
- Misuse
- Alteration
- Disclosure
While we strive to protect your information, no online system can be guaranteed to be completely secure.
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9. Data Retention
We retain personal information only for as long as necessary to:
- Complete your order
- Meet legal and tax obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it will be securely deleted or anonymised where reasonably practicable.
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10. Your Rights Under POPIA
Subject to applicable law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally permitted
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator (South Africa)
We may request proof of identity before processing your request.
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11. Third-Party Services
Our website may contain links to third-party websites or services.
BrandCraft Studio is not responsible for the privacy practices or content of third-party websites.
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12. Children's Privacy
Our products and services are not intended for children under the age of 18 without the involvement of a parent or legal guardian.
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13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
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14. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
BrandCraft Studio
Website: brandcraftstudio.shop
WhatsApp: 078 046 7372
We will respond to privacy-related requests within a reasonable time and in accordance with applicable South African law.