Shipping policy
BrandCraft Studio – Shipping Policy
Effective Date: 22 July 2026
1. Overview
Thank you for shopping with BrandCraft Studio.
We are committed to processing and delivering your order as quickly and safely as possible. As many of our products are personalised or made to order, production time is required before your order is shipped.
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2. Shipping Locations
We currently deliver throughout South Africa.
At this time, we do not offer international shipping.
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3. Order Processing
- Orders are processed after full payment has been received.
- Personalised products require production before shipping.
- Orders are generally processed during business hours:
- Monday to Friday: 08:00 – 17:00
- Saturday: 09:00 – 13:00
- Sundays and Public Holidays: Closed
Orders placed outside business hours will be processed on the next business day.
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4. Production Times
As our products are custom-made, production times vary depending on the product and order volume.
Typical production time is 2–5 business days, but may be longer during peak seasons or promotional periods.
If additional time is required, we will notify you as soon as reasonably possible.
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5. Delivery Times
Once your order has been dispatched, estimated delivery times are:
- Major cities: 1–3 business days
- Regional areas: 2–5 business days
- Remote areas: 3–7 business days
These timeframes are estimates only and are not guaranteed.
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6. Shipping Fees
Shipping costs are calculated during checkout based on:
- Delivery location
- Parcel size and weight
- Courier service selected
The shipping fee displayed at checkout will be confirmed before payment is completed.
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7. Courier Services
BrandCraft Studio partners with reputable courier providers to deliver your orders safely.
Once your parcel has been collected by the courier, you will receive tracking information where available.
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8. Tracking Your Order
Where tracking is available, you will receive a tracking number by email, SMS, WhatsApp, or through your Shopify order confirmation.
You can use this information to monitor your parcel's delivery progress.
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9. Delivery Delays
While we do our best to ensure timely delivery, delays may occur due to circumstances beyond our control, including:
- Severe weather
- Public holidays
- High courier volumes
- Strikes
- Load shedding
- Road closures
- Other unforeseen events
BrandCraft Studio cannot guarantee delivery dates and is not liable for delays caused by third-party courier services.
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10. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
If an incorrect address is supplied:
- Delivery delays may occur.
- Additional courier charges may apply.
- BrandCraft Studio cannot be held responsible for parcels delivered to the incorrect address provided by the customer.
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11. Failed Delivery Attempts
If delivery cannot be completed because:
- Nobody is available to receive the parcel;
- The address is inaccessible; or
- Incorrect delivery details were supplied,
the courier may attempt redelivery or return the parcel to us.
Any additional shipping costs for redelivery may be payable by the customer.
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12. Damaged Parcels
If your parcel arrives visibly damaged:
- Inspect the parcel before accepting delivery where possible.
- Take photographs of the parcel and contents.
- Notify BrandCraft Studio within 48 hours of delivery.
We will investigate the matter and work with you to resolve it as quickly as possible.
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13. Lost Parcels
If your parcel appears to be lost during transit, please contact us.
We will work with the courier to investigate the shipment.
Where appropriate, we will arrange a replacement or refund in accordance with the Consumer Protection Act and our Returns & Refund Policy.
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14. Order Collection
Where collection is offered, customers will be notified once their order is ready.
Orders must be collected during our business hours unless otherwise arranged.
Customers may be required to provide proof of identity or proof of purchase when collecting an order.
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15. Contact Us
If you have any questions regarding shipping or your order, please contact us:
BrandCraft Studio
Website: brandcraftstudio.shop
WhatsApp: 078 046 7372